Information from our recent Patient Satisfaction Surveys:
Lake Lansing Family Practice = Blue National = Green
Question: Please share one thing you would have us change to improve your experience:
Absolutely nothing... this is the best Doctor's Office I have ever had who genuinely care and the staff is over the top quality that you simply will not find anywhere else. I never had a connection with previous Doctors and honestly always felt just like a number to them. Not here, they have a genuine concern for my well-being and the build a connection with each patient. They almost make you feel like family
Nothing. This place is great. I am a diabetic so I will at a minimum have a few appointments a year and I actually look forward to my appointments!!
Question: Please share the best thing about your visit:
Dr. Ronan is the best. He is by far the best doctor I've ever had. He motivates me to become healthier without being aggressive or obnoxious about it. He makes you feel important. Whenever I leave the office, I'm so motivated that feel like I can run a marathon!! Dr. Ronan has a way of indirectly motivating a person to become a better, healthier, happier person.
Everything, I actually look forward to each appointment. The quality of service is beyond incredible. And I want to mention I absolutely love Relay Health. My doctors go out of their way to keep in contact with me and update me on all tests, x-rays, etc...
Please share the best thing about your visit.
I have been seeing Dr. Ronan for manipulations. I was experiencing some dizziness. Since the office is close to my work I called to see if there was someone in the office available to check my blood pressure if I came in. Your staff got me in that very day. I saw Robert Jock, PA. I like how he was able to check my blood sugar, urinalysis, and EKG right then in the office. It was very thorough. The nursing staff is very friendly and did a great job getting my vitals and running the EKG. The office staff is great. Both check in and out worked well. I just recently started coming to this office. It really has been a great experience.
Dr. Klanseck is very down to earth and explains everything very well.
I recently switched to this practice and all of the physicians that I have seen seem truly excited about patient care. This is such a refreshing change for me, it makes me not dread going to the doctor :) This is a great practice!
Please name a staff member who was especially helpful
Bobby did an excellent job review my current medical conditions and medication list. He ran test to make sure that there wasn't anything else going on. He was able to determine that it was a medication that commonly causes orthostatic hypotension. Overall great friendly experience. I really felt he took the time with me to explain me what my symptoms where and what was causing them.
it wouldn't be fair to name one person, you are all so helpful and wonderful I was truly sick, I called and had an appointment 2 hours later! How surprising is that :) Dr K listened to me, explained things to me and I'm sure I will be feeling better very soon
I am so pleased that I transferred to Dr. Ronan's office from a doctor who just didn't care. What a breath of fresh air!